Denovo will develop response and escalation criteria based on customer designation, perform incident management, and implement actions based on customer direction for alerts and incidents.

Denovo is Dedicated to Delivering Solutions for the needs of your business.

With Denovo, you will receive:

  • Develop response and escalation criteria based on the ITIL framework and Customer’s assessment or designation of Customer impact and urgency
  • Appropriately perform incident management activities consistent with the processes and procedures agreed to by the parties
  • Follow operator instructions as provided by customer to remediate alerts and incidents
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