DENOVO
END USER SERVICE

Denovo will provide help desk services to support customers' businesses. This service is designed to replace customers' in-house help desks.

end-user-support
  • Identify and diagnose issues and problems
  • Advise users on a course of action
  • Incident management
  • Escalation management
  • Issue resolution
  • Dedicated onsite manager (optional)
  • Set up and manage user accounts and permissions
  • Monitoring and testing security
  • Set up computer systems as required by the business
  • Update and maintain compute inventory
  • Maintain and resolve issues
  • Vendor coordination to resolve issues
  • Upgrading and maintaining desktop systems
  • Support testing and deployment
  • End point detection
  • Troubleshooting and repairs
  • Email/messaging support
  • Office 365 subscription (Optional)
end-user-support

DENOVO
END USER SUPPORT

Denovo will provide help desk services to support customers' business.  This service is designed to replace customer’s in-house help desk.

  • Identify and diagnose issues and problems
  • Advise users on a course of action
  • Incident Management
  • Escalation Management
  • Issue Resolution
  • Dedicated Onsite Manager (optional)
  • Set up and manage user accounts and permissions
  • Monitoring and testing security
  • Set up computer systems as required by the business
  • Update and maintain compute inventory
  • Maintain and resolve issues
  • Vendor coordination to resolve issues
  • Upgrading and maintaining desktop systems
  • Support testing and deployment
  • End Point Detection
  • Troubleshooting and Repairs
  • Email/Messaging Support
  • Office 365 subscription (Optional)