DENOVO
END USER SERVICE
Denovo will provide help desk services to support customers' businesses. This service is designed to replace customers' in-house help desks.
- Identify and Diagnose Issues and Problems
- Advise Users on a Course of Action
- Incident Management
- Escalation Management
- Issue Resolution
- Dedicated Onsite Manager (Optional)
- Set Up and Manage User Accounts and Permissions
- Monitoring and Testing Security
- Set Up Computer Systems as Required by the Business
- Update and Maintain Compute Inventory
- Maintain and Resolve Issues
- Vendor Coordination to Resolve Issues
- Upgrading and Maintaining Desktop Systems
- Support Testing and Deployment
- End Point Detection
- Troubleshooting and Repairs
- Email/Messaging Support
- Office 365 Subscription (Optional)
DENOVO
END USER SUPPORT
Denovo will provide help desk services to support customers' business. This service is designed to replace customer’s in-house help desk.
- Identify and diagnose issues and problems
- Advise users on a course of action
- Incident Management
- Escalation Management
- Issue Resolution
- Dedicated Onsite Manager (optional)
- Set up and manage user accounts and permissions
- Monitoring and testing security
- Set up computer systems as required by the business
- Update and maintain compute inventory
- Maintain and resolve issues
- Vendor coordination to resolve issues
- Upgrading and maintaining desktop systems
- Support testing and deployment
- End Point Detection
- Troubleshooting and Repairs
- Email/Messaging Support
- Office 365 subscription (Optional)