FUNCTIONAL AND TECHNICAL SUPPORT

Functional and Technical Support Services offer customers expert resources at the point of application use reducing transaction friction and involving addressing inquiries related to Oracle Applications’ business processes.

  • Focused on Actual Use of Applications
  • “How Do I”
  • “Show Me How To”
  • “Help Me Do This”
  • Issues Resolution 
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IT Service Management based on ITIL 4 Framework, Quality of Customer Experience Methodology, 24x7 Service Desk