DENOVO'S
CLOUD SERVICES

Denovo ExpressPath℠ Cloud Roadmap and Assessment
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Denovo ExpressLaunch℠ Edge Offerings 

• Oracle EPM Cloud (Planning/Budgeting, Financial Consolidation, Account Reconciliation)
• Oracle Procurement Cloud
• Oracle Demand Management Cloud
• Oracle Configure, Price and Quote (CPQ)
  

• • JDE > Oracle Cloud 
  • EBS > Oracle Cloud
    

DENOVO'S
INFRASTRUCTURE SERVICES

Service Management
This includes operational communications, process development, customer support procedures, and service desk communication and processes.
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Service Desk
Denovo will develop response and escalation criteria based on customer designation, perform incident management, and implement actions based on customer direction for alerts and incidents.
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Operations Services
Ensure that all functions and processes that worked yesterday will work today, and will continue to work tomorrow.
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Cloud Services
Not all clouds are the same, and not all are best for your system. With Denovo, you can pick from a variety of cloud platforms and we’ll ensure your applications run smoothly and efficiently.
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DENOVO'S
PLATFORM SERVICES

Customer Support
24/7 Customer Support Service Desk will receive and address all incident reports, service requests, and administrative matters.
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Database Support
Installs, configures, manages, and monitors all relational databases including associated data access and performance services.
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Data Storage & Protection
Ensures appropriate data storage, creates and manages backup application data, and ensures data protection without business disruption.
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Security Services
Provides security operation services including monitoring, vulnerability scanning, intrusion detection, and endpoint protection. Also includes full support with data recovery and restoration, monitoring and management, replications and synchronization, and audit, testing, and validation. 
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DENOVO'S
APPLICATION SERVICES

Maintenance Services
We provide full maintenance support for your business.
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Change Enablement
Delivers a change management plan and ensures coordination of implementation, testing, notification, and verification of successful completion.
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Disaster Services
Full support with data recovery and restoration, monitoring and management, replications and synchronization, and audit, testing and validation.
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Network Manager Services
Support for wide area networks including on premise equipment; configuration and support of network hardware and software.
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DENOVO'S
VALUE SERVICES

Enhancement Services
Includes development of custom objects, application customizations, and custom integration support.
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Lifecycle Management
Entitlement for technical and application upgrades providing project management, and application technical/functional personnel.
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Functional Support
Shoulder-to-shoulder “help me” support focused on the productive use of the application.
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End-User Services
Denovo provides workstation/desktop management, incident responses, requests for installations, diagnostics, and support with system upgrades and automation tools.
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