END-TO-END SERVICES PORTFOLIO FOR JDE, EBS, AND PAAS WORKLOADS.
Infrastructure Services
Service Management
ITIL v4 incident management, request management, problem management, and change management.
More ›Service Desk
Network, platform, and application operations center. Includes monitoring, surveillance, and event management.
More ›Operations Services
Ensure that all functions and processes that worked yesterday, will work today, and will continue to work tomorrow.
More ›Cloud Services
Infrastructure as a service resources including those managed services as required to ensure performance and availability.
More ›Platform Services
Customer Support
24/7 Customer Support Service Desk will receive and address all incident reports, service requests, and administrative matters.
More ›Database Support
Installs, configures, manages, and monitors all relational databases including associated data access and performance services.
More ›Data Storage & Protection
Ensures appropriate data storage, creates and manages backup application data, and ensures data protection without business disruption.
More ›Security Services
Provides security operations services including monitoring, vulnerability scanning, intrusion detection, and end point protection.
More ›Application Services
Maintenance Services
Scheduled systems time for preventative maintenance, patching and system performance / tuning.
More ›Change Enablement
Delivers a change management plan and ensures coordination of implementation, testing, notification, and verification of successful completion.
More ›Disaster Recovery
Full support committed Recovery Time Objectives and Recovery Point Objectives based on Business Impact Analysis.
More ›Network Managed Services
Support for wide area network including on premise equipment; configuration and support of network hardware and software.
More ›Value Services
Enhancement Services
Denovo services will include development of custom objects, application customizations, and custom integration support.
More ›Lifecycle Management
Entitlement for technical and application upgrades providing project management, and application technical / functional personnel.
More ›Functional Support
Shoulder-to-shoulder “help me” support focused on the productive use of the application.
More ›End User Services
Workstation / desktop management, provisioning, imaging, and office applications administration.
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