Infrastructure Services

Service Management

ITIL v4 incident management, request management, problem management, and change management.

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Service Desk

Network, platform, and application operations center. Includes monitoring, surveillance, and event management.

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Operations Services

Ensure that all functions and processes that worked yesterday, will work today, and will continue to work tomorrow.

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Cloud Services

Infrastructure as a service resources including those managed services as required to ensure performance and availability.

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Platform Services

Customer Support

24/7 Customer Support Service Desk will receive and address all incident reports, service requests, and administrative matters.

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Database Support

Installs, configures, manages, and monitors all relational databases including associated data access and performance services.

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Data Storage & Protection

Ensures appropriate data storage, creates and manages backup application data, and ensures data protection without business disruption.

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Security Services

Provides security operations services including monitoring, vulnerability scanning, intrusion detection, and end point protection.

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Application Services

Maintenance Services

Scheduled systems time for preventative maintenance, patching and system performance / tuning.

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Change Enablement

Delivers a change management plan and ensures coordination of implementation, testing, notification, and verification of successful completion.

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Disaster Recovery

Full support committed Recovery Time Objectives and Recovery Point Objectives based on Business Impact Analysis.

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Network Managed Services

Support for wide area network including on premise equipment; configuration and support of network hardware and software.

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Value Services

Enhancement Services

Denovo services will include development of custom objects, application customizations, and custom integration support.

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Lifecycle Management

Entitlement for technical and application upgrades providing project management, and application technical / functional personnel.

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Functional Support

Shoulder-to-shoulder “help me” support focused on the productive use of the application.

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End User Services

Workstation / desktop management, provisioning, imaging, and office applications administration.

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