---
title: "Unveiling the Power of NPS: Denovo Soars with an Industry-High Score of 71.5"
description: Dive into our latest blog post to explore how Denovo achieves unparalleled customer satisfaction and loyalty. Learn the significance of Net Promoter Score (NPS) and how it influences our approach to Oracle Cloud ERP implementation, Cloud managed services, and ERP business improvement.
image: https://www.denovo-us.com/hubfs/NPS%20Feb%202.png
---

[![DenovoOracleLogo_White-1](https://www.denovo-us.com/hs-fs/hubfs/DenovoOracleLogo_White-1.png?width=264&height=100&name=DenovoOracleLogo_White-1.png "DenovoOracleLogo_White-1")](https://www.denovo-us.com/)

# Unveiling the Power of NPS: Denovo Soars with an Industry-High Score of 71.5

Posted: February 6, 2024

In the realm of business success metrics, Net Promoter Score (NPS) stands as a beacon, guiding companies towards a profound understanding of customer satisfaction and loyalty. Denovo, a trailblazer in Oracle Cloud ERP implementation, Cloud managed services, ERP operational support, and ERP business improvement proudly holds an industry-high NPS score of 71.5. Let's delve into the significance of NPS and unveil the secrets behind Denovo's exceptional rating.

[![NPS Feb 2](https://9435433.fs1.hubspotusercontent-na1.net/hub/9435433/hubfs/NPS%20Feb%202.png?width=1200&length=1200&name=NPS%20Feb%202.png) ](https://www.denovo-us.com/hubfs/NPS%20Feb%202.png)

(Click image to enlarge)

**What is NPS?**

Net Promoter Score is a metric designed to measure customer loyalty and satisfaction based on a simple question: "How likely is it that you would recommend our company/product/service to a friend or colleague?" Respondents typically provide ratings on a scale from 0 to 10, categorizing them into three groups: Promoters (9-10), Passives (7-8), and Detractors (0-6).

**The Power of Advocacy**

Promoters are customers who are not only satisfied but enthusiastic about a company's offerings. They become advocates, willingly promoting the brand through positive word-of-mouth, social media, or referrals. This customer-driven marketing can significantly impact a company's reputation and growth.

**Denovo’s Industry-High NPS**

Denovo has not only embraced the concept of NPS but has excelled in achieving an industry-high score of 71.5. The industry average is 18 – 27. This remarkable accomplishment reflects the company's unwavering commitment to customer satisfaction and the delivery of exceptional services.

**Customer-Centric Approach**

Denovo's success in achieving an NPS of 71.5 is rooted in its customer-centric approach. The company prioritizes understanding the unique needs and challenges of its clients, ensuring that every Oracle Cloud EPM implementation is tailored for optimal performance.

**Continuous Improvement**

Denovo recognizes that customer satisfaction is not static. The company places a strong emphasis on continuous improvement, actively seeking customer feedback and using it to refine processes, enhance services, and exceed expectations. This dedication to evolution has undoubtedly contributed to the elevated NPS score.

**Proactive Problem Resolution**

In the dynamic landscape of technology implementation, challenges can arise. Denovo sets itself apart by addressing issues proactively. The company's commitment to swift problem resolution has undoubtedly fostered trust and loyalty among its clientele.

**Building Long-Term Partnerships**

Denovo understands that customer relationships extend beyond individual projects. By fostering long-term partnerships, the company not only ensures the success of each implementation but also contributes to a positive overall experience, reflected in the high NPS score.

In conclusion, Denovo's industry-high NPS score of 71.5 is a testament to its dedication to customer satisfaction, continuous improvement, and a commitment to building lasting partnerships. As the company continues to lead in Oracle Cloud EPM implementation, this exceptional NPS score serves as a beacon, guiding businesses toward a partner that not only delivers results but exceeds expectations.

Want to see your question answered in the series, or just want to subscribe for alerts on future issues? Simply fill out the form below!

 

[Denovo Insights](https://www.denovo-us.com/blog/tag/denovo-insights)

### Recent Posts

### Posts by Topic

- [Ask Denovo (212)](https://www.denovo-us.com/blog/tag/ask-denovo)
- [Infrastructure Managed Services (39)](https://www.denovo-us.com/blog/tag/infrastructure-managed-services)
- [Application Managed Services (35)](https://www.denovo-us.com/blog/tag/application-managed-services)
- [Denovo Insights (31)](https://www.denovo-us.com/blog/tag/denovo-insights)
- [Denovo Consulting (4)](https://www.denovo-us.com/blog/tag/denovo-consulting)

### Annual Archives

- [September 2017 (9)](https://www.denovo-us.com/blog/archive/2017/09)
- [October 2017 (7)](https://www.denovo-us.com/blog/archive/2017/10)
- [November 2017 (7)](https://www.denovo-us.com/blog/archive/2017/11)
- [January 2024 (7)](https://www.denovo-us.com/blog/archive/2024/01)
- [May 2024 (7)](https://www.denovo-us.com/blog/archive/2024/05)
- [July 2024 (7)](https://www.denovo-us.com/blog/archive/2024/07)
- [October 2024 (7)](https://www.denovo-us.com/blog/archive/2024/10)
- [April 2025 (7)](https://www.denovo-us.com/blog/archive/2025/04)
- [October 2025 (7)](https://www.denovo-us.com/blog/archive/2025/10)
- [November 2022 (6)](https://www.denovo-us.com/blog/archive/2022/11)
- [November 2023 (6)](https://www.denovo-us.com/blog/archive/2023/11)
- [February 2024 (6)](https://www.denovo-us.com/blog/archive/2024/02)
- [January 2025 (6)](https://www.denovo-us.com/blog/archive/2025/01)
- [July 2017 (5)](https://www.denovo-us.com/blog/archive/2017/07)
- [April 2018 (5)](https://www.denovo-us.com/blog/archive/2018/04)
- [January 2023 (5)](https://www.denovo-us.com/blog/archive/2023/01)
- [June 2023 (5)](https://www.denovo-us.com/blog/archive/2023/06)
- [August 2023 (5)](https://www.denovo-us.com/blog/archive/2023/08)
- [April 2024 (5)](https://www.denovo-us.com/blog/archive/2024/04)
- [June 2024 (5)](https://www.denovo-us.com/blog/archive/2024/06)
- [August 2024 (5)](https://www.denovo-us.com/blog/archive/2024/08)
- [March 2025 (5)](https://www.denovo-us.com/blog/archive/2025/03)
- [May 2025 (5)](https://www.denovo-us.com/blog/archive/2025/05)
- [June 2025 (5)](https://www.denovo-us.com/blog/archive/2025/06)
- [August 2025 (5)](https://www.denovo-us.com/blog/archive/2025/08)
- [January 2026 (5)](https://www.denovo-us.com/blog/archive/2026/01)
- [April 2026 (5)](https://www.denovo-us.com/blog/archive/2026/04)
- [May 2026 (5)](https://www.denovo-us.com/blog/archive/2026/05)
- [June 2026 (5)](https://www.denovo-us.com/blog/archive/2026/06)
- [May 2018 (4)](https://www.denovo-us.com/blog/archive/2018/05)
- [June 2018 (4)](https://www.denovo-us.com/blog/archive/2018/06)
- [July 2018 (4)](https://www.denovo-us.com/blog/archive/2018/07)
- [October 2022 (4)](https://www.denovo-us.com/blog/archive/2022/10)
- [February 2023 (4)](https://www.denovo-us.com/blog/archive/2023/02)
- [March 2023 (4)](https://www.denovo-us.com/blog/archive/2023/03)
- [April 2023 (4)](https://www.denovo-us.com/blog/archive/2023/04)
- [September 2023 (4)](https://www.denovo-us.com/blog/archive/2023/09)
- [October 2023 (4)](https://www.denovo-us.com/blog/archive/2023/10)
- [December 2023 (4)](https://www.denovo-us.com/blog/archive/2023/12)
- [March 2024 (4)](https://www.denovo-us.com/blog/archive/2024/03)
- [September 2024 (4)](https://www.denovo-us.com/blog/archive/2024/09)
- [November 2024 (4)](https://www.denovo-us.com/blog/archive/2024/11)
- [December 2024 (4)](https://www.denovo-us.com/blog/archive/2024/12)
- [February 2025 (4)](https://www.denovo-us.com/blog/archive/2025/02)
- [July 2025 (4)](https://www.denovo-us.com/blog/archive/2025/07)
- [November 2025 (4)](https://www.denovo-us.com/blog/archive/2025/11)
- [December 2025 (4)](https://www.denovo-us.com/blog/archive/2025/12)
- [February 2026 (4)](https://www.denovo-us.com/blog/archive/2026/02)
- [March 2026 (4)](https://www.denovo-us.com/blog/archive/2026/03)
- [December 2017 (3)](https://www.denovo-us.com/blog/archive/2017/12)
- [January 2018 (3)](https://www.denovo-us.com/blog/archive/2018/01)
- [March 2018 (3)](https://www.denovo-us.com/blog/archive/2018/03)
- [August 2019 (3)](https://www.denovo-us.com/blog/archive/2019/08)
- [October 2019 (3)](https://www.denovo-us.com/blog/archive/2019/10)
- [December 2022 (3)](https://www.denovo-us.com/blog/archive/2022/12)
- [May 2023 (3)](https://www.denovo-us.com/blog/archive/2023/05)
- [July 2023 (3)](https://www.denovo-us.com/blog/archive/2023/07)
- [September 2025 (3)](https://www.denovo-us.com/blog/archive/2025/09)
- [February 2018 (2)](https://www.denovo-us.com/blog/archive/2018/02)
- [August 2018 (2)](https://www.denovo-us.com/blog/archive/2018/08)
- [September 2018 (2)](https://www.denovo-us.com/blog/archive/2018/09)
- [November 2019 (2)](https://www.denovo-us.com/blog/archive/2019/11)
- [May 2021 (2)](https://www.denovo-us.com/blog/archive/2021/05)
- [July 2026 (2)](https://www.denovo-us.com/blog/archive/2026/07)
- [December 2018 (1)](https://www.denovo-us.com/blog/archive/2018/12)
- [January 2019 (1)](https://www.denovo-us.com/blog/archive/2019/01)
- [March 2019 (1)](https://www.denovo-us.com/blog/archive/2019/03)
- [September 2019 (1)](https://www.denovo-us.com/blog/archive/2019/09)
- [January 2020 (1)](https://www.denovo-us.com/blog/archive/2020/01)
- [March 2020 (1)](https://www.denovo-us.com/blog/archive/2020/03)
- [March 2021 (1)](https://www.denovo-us.com/blog/archive/2021/03)
- [April 2021 (1)](https://www.denovo-us.com/blog/archive/2021/04)
- [June 2021 (1)](https://www.denovo-us.com/blog/archive/2021/06)
- [August 2021 (1)](https://www.denovo-us.com/blog/archive/2021/08)
- [September 2021 (1)](https://www.denovo-us.com/blog/archive/2021/09)
- [October 2021 (1)](https://www.denovo-us.com/blog/archive/2021/10)
- [November 2021 (1)](https://www.denovo-us.com/blog/archive/2021/11)
- [December 2021 (1)](https://www.denovo-us.com/blog/archive/2021/12)
- [April 2022 (1)](https://www.denovo-us.com/blog/archive/2022/04)
- [September 2022 (1)](https://www.denovo-us.com/blog/archive/2022/09)

[See all](https://www.denovo-us.com/blog/unveiling-the-power-of-nps-denovo-soars-with-an-industry-high-score-of-71.5#)