At Denovo, we are thrilled to announce that we have achieved an all-time high Net Promoter Score (NPS) of 75.6 at the end of Q2 2024. This is a significant milestone, especially when compared to the industry standard NPS, which typically ranges between 18 and 22. Our exceptional score reflects our commitment to customer satisfaction and our Customer First Strategy.

What is NPS and Why Does It Matter?

The Net Promoter Score is a key indicator of customer loyalty and satisfaction. It measures the likelihood of customers recommending a company’s products or services to others. An NPS score above 50 is considered excellent, making our score of 75.6 truly outstanding.

The Power of Our Customer First Strategy

Our Customer First Strategy is at the heart of everything we do. Denovo is proud to report not only an all-time high customer NPS score but also a significantly high and continually rising employee NPS score. This dual achievement underscores our commitment to both exceptional customer service and a supportive, engaging work environment. This synergy ensures that our customers’ needs and expectations are always our top priority.

Here are some key elements of our strategy:

• Personalized Support: We provide tailored solutions and dedicated support teams for each customer, ensuring that their unique needs are met promptly and effectively. Our onshore team is available 24/7/365 so there are no interruptions to business.
• Proactive Communication: Regular check-ins with our dedicated Customer Experience Team and transparent communication help us stay ahead of potential issues and keep our customers informed and engaged. We work to be proactive vs. reactive.
• Continuous Improvement: We actively seek feedback and use it to refine our services, ensuring that we are always improving and adapting to our customers’ evolving needs.

Our high NPS score is not just a number; it represents the trust and satisfaction of our customers. Here’s why customers who choose Denovo stay with us:

• Exceptional Service Quality: Our customers know they can rely on us for top-notch managed services that enhance their Cloud ERP systems.
• Strong Relationships: We build long-term partnerships based on trust, transparency, and mutual respect.
• Proven Results: Our customers see tangible improvements in their operations, efficiency, and overall business performance.

 Looking Ahead

As we celebrate this achievement, we remain committed to our Customer First Strategy. We will continue to prioritize our customers’ needs, innovate our services, and strive for excellence in everything we offer. Thank you to all our customers for your trust and support. Together, we will continue to reach new heights.